We ordered the Move In cleaning with this company. Honestly I don't know what they cleaned. I keep finding things that they haven't touched. They came back twice but I am surprised how many things were not checked and left untouched. Hair in the showers, lots of dirt above doors. I pointed to hair in the bathroom drawers and left. They didn't clean it. The top of the showers are dusty with previous owners' hair on it that I didn't see at the beginning. The house has not been used and was empty. I am rewashing everything because I am worried to use dirty bathrooms. We paid $500 for this cleaning and I am shocked how much money and time we wasted as we can't move in and we have to clean things by ourselves. We thought if we pay that much, the house will be cleaned, but it was not! I don't usually write negative reviews but this situation delayed our move. The Move In option is not a real move in cleaning service you would expect.
Can a 0 stars be given to this company? The worst experience with a cleaning service ever experienced. Where did they get these cleaners, have they ever cleaned anything ever? The Cleaners were late past the time window given, the floors looked as if the were mopped with dirty water and spotty at best.. The master tub and shower were left untouched, base of toilets and toilet seats were not cleaned. They asked to use our vacuum and left the remnants dumped on front porch. They were not even asked to clean upstairs. Then they left without speaking to the person who was in the home. What they charged was outrageous. Unfortunately I was out of town and the charges had gone thru by the time I got home the next evening. I will be reporting this company to the BBB. Avoid this company at all cost.
Virginia does a great job cleaning my apartment and is very pleasant! Rocket Maids is very responsive to emails and communicates well. I highly recommend using Rocket Maids for your cleaning service.
I was left extremely disappointed by my $475 move out cleaning. I requested & paid extra for Seventh Generation products however, Fabulouso was used. Although I pointed out my issues to the person in charge of the three person team she was not concerned about making sure my issues were addressed. Her response was tell them, they know what they’re supposed to do. When I told the specif cleaning person she said I didn’t know I was supposed to do that. I’ve never done a move out cleaning. Doors were not cleaned after I asked for them to be twice, baseboards & Trim were not cleaned at all. I requested to have the glass shower door cleaned again due to streaks and instead they took a microfiber towel to it making it worse. One of the workers was irritated when I pointed out that she did not clean where she said she had. After a while I was so frustrated that I began cleaning the areas of concern myself. I heard the person in charge say let’s go even though my cleaning was scheduled for three hours and they barely hit two hours. By time I made it down to my garage, he cleaning team left my home without saying a word. Highly disappointed and would not recommend!
