I called on a Monday morning, and Nick came out immediately to assess my HVAC unit. He was prompt and professional and quickly diagnosed the problem. Robert called me to discuss my options, explained everything in detail, and emailed me after each update to the quote. Robert and his team installed the new unit efficiently. Thanks to Robert’s expertise, my house feels great! Robert followed up a week later to check on the unit and reminded me to call them anytime if I had any issues or questions. Robert is exactly as described by his customers, and I highly recommend ACS, Inc.!!
Robert and his team were very easy to work with. They explained all of my options to fix my AC, and when I opted to replace it, Robert was very knowledgeable and thorough in explaining my options, and he obviously cared about what was best for my situation and was not just trying to sell me more than what I needed. Since the replacement, it has worked perfectly and I’m reassured for the coming summer. Highly recommend him and his team.
Robert Atkins' company replaced two heating/air-conditioning systems for my Mom (one last year one recently). She received prompt, efficient and friendly service at an affordable rate. She is planning on using them again!
Robert and his team quickly identified the issue with both of our units, took into account our financial situation, developed a plan of action, and replaced both units within two days of the first call. We now have AC and heat without the issues that had been plaguing us for weeks. We are grateful for his team's work!
So this man, Robert Atkins and His staff at his company goes so way beyond and it just amazing! You see, we had a severe issue last week which caused an emergency situation. I called Mr. Atkins in the middle of the night and he actually picked up the phone!! We discussed the situation and he came out that day! He ordered the equipment and as soon as it arrived, which was the following business day, our new unit was installed! We can't thank him and his crew enough! Great Job ACS!
